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Shipping & Returns

Shipping
Your order will be shipped out within 5 to 10 working days from date of order, unless stated otherwise on the product page. As part of being a small business promoting ethical and slow fashion, items are handmade on order, which means longer production times, especially with backordered items. Please be patient with us.
If you need your item by a specific date (for a special occasion, travels, etc..), please email us and we can expedite and let you know if its possible for you to receive your order by the specified date.
Shipping times are 3-5 working days from the date the item ships. The courier will be contacting you to schedule delivery.
You will be able to track your order at any time. Shipping is free for most countries.

Returns
Our policy lasts 14 days. If 14 days have gone by since the receipt of your order and you haven't contacted us or informed us of the return, unfortunately we can’t offer you a refund or exchange.

The customer is required to pay for the cost of returns. You can ship the return/exchange with the local country courier for low cost return options (25-30 USD). We do offer free shipping to help offset return/exchange costs (if any). If you are unsure of your size, we are happy to advise and even customize for a perfect fit. You can DM or email us if needed.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error will not be accepted for returns

When sending your return, kindly include the original physical invoice that came with your order.

If you would like to make a return, kindly email us at info@zenapresley.com to inform us

Refunds
Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.

Exchanges 
We offer exchanges for any item, for a different size or style. If you need to exchange it for the same item, send us an email at info@zenapresley.com and send your item to: Meydan Road. The Polo Residence. Building D1. 302

Shipping
To return your product, you should mail your product to: Meydan Road. The Polo Residence. Building D1. 302
Dubai, United Arab Emirates
+971566033599

 

Size Chart

 

 

Size 
Inch

XS

S

M

L

 XL

 

UK8

US4

UK10
US 6

UK12

US 8

UK14

US 10

 UK16

US12

 

Bust

33”

35”

37”

39”

 41"

 

Waist

26”

28”

30”

31”

 33"

 

Hip

35”

37”

39”

41”

 43"